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Guatemala, a country to live

With beautiful sceneries, high cultural diversity, abundant historical and cultural attractions, a highly developed capital city, Guatemala is definitely a unique country to live in. It has been ranked as one of the 10 happiest and most positive countries in the world.

Political and Financial Situation

Guatemala is an economically thriving country. Being the largest economy in Central America, it has a wide diversity of destinations and products. In addition, macroeconomic stability is widely recognized; has a low and controlled inflation, exchange rate stability and one of the lowest external debts in Latin America. Download document Guatemala in figures:

Guatemala's Climates

Guatemala, the country of the Eternal Spring, is a country with an exceptional climate. With an average temperature of 21°C (70°F) throughout the year and more than 360 microclimates along its 108,889 km² (42,042 mi²), the climate allows for a variety of activities which makes it a unique country.

Investments in Latin America

Latin America is a region of great economic importance and very attractive for foreign investment, representing 13.5% of total direct foreign investment worldwide, according to UNCTAD. To strengthen trade and foreign investment in the region, the Interamerican Development Bank created ConnectAmericas, a social network for promoting business and investment in the region. See more at:

How to open a business in Guatemala

To operate in Guatemala, every investor should register their company in the Commercial Register. The process takes from 12 to 19 days. The easiest and fastest way to do this is through a web portal designed to make all of your arrangements online and communicate directly with the institutions involved in the opening process.

Tourism in Guatemala

More than a journey, Guatemala is full of life lessons. It has 42,042 square miles of immense diversity: Colonial Cities, Mayan Ruins, Caribbean Coast, Pacific Ocean, Volcanoes, Lakes, Tropical Rainforest, spaces to practice extreme sports, and a highly developed city . However, the country offers more than this: leaving life lessons to every visitor.

“For one of our main clients, Allied Global’s operations in Guatemala represent its second major call center service provider” -Germán López, Chief Strategy Officer. Allied Global
“Guatemala represented a unique and attractive business model. A challenge was visualized in Guatemala. We ran the risk and it worked” -Lic Juan Martínes Venegas, General Manager Marhnos Guatemala
EGS
"Guatemala is our main emerging market in Latin America. All of our clients are pleased to do business in Guatemala - José J. Urizar, EGS Operations VP in Guatemala
“In Guatemala, the tax incentives to establish a new business are attractive, the business environment is positive and optimistic, and the workforce is excellent” -Federico Medinilla, CEO Xerox Guatemala
23 May, 2017 14:40:38
Guatemala,
BPO
The country's excellent geographic location, it is just two hours from main markets.
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BPO
Excellent customer service culture with great affinity to the American market and developed technological infrastructure.
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BPO
Throughout more than 10 years, it has acquired a high level of maturity, creating synergy in the business, public, and academic sectors.
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BPO
Call center services and BPO are exported to the United States, Mexico, Canada, South America, Europe and some countries in Asia.
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BPO

BPO

Guatemala has emerged as the best nearshore destination of Central America and the Caribbean to the BPO industry, offering bilingual (English & Spanish) with high quality standards as well as support in other languages (French, German, Portuguese, Italian, among others.
WHAT DOES GUATEMALA HAVE TO OFFER?

Guatemala is the largest and youngest of all Central workforce, with over 15 million (of which over 70 % is under 40 years); this human, young and dynamic resource offers a sustainable workforce; ensuring high returns to investors.

Today the industry consists of 35,000 agents, the presence of major international and national companies, exporting services to the United States, Canada, Mexico, Central America; and other countries in Latin America and the Caribbean and Spain.

Guatemala has a highly organized industry which together with the government aims to generate more than 100,000 direct jobs by 2020, based on a strategic plan for development: human resource, infrastructure and industry promotion. This plan is being led by CEOs of major national and international companies operating in the country in a joint effort with the Ministry of Economy, National Competitiveness Program (PRONACOM), Invest in Guatemala, Private Competitiveness Council (CPC) and as I strategic ally cluster CC & BPO / Agexport.

Attractive for investors

  • Availability and cost of skilled labor: The country has a young and long-term sustainability for the BPO industry population, more than 312.700 students prepare for college degrees, approximately 180,000 youth conclude secondary education each year and are ready for a real job , with potential for bilingual staff ( Spanish and English). A country where over 60 % of its population is under 30 years old, pouring a dynamism and a great potential for the BPO industry.
  • According to Tholons, Guatemala wage levels are among the most competitive at the regional level, so it has become the destination selected by the largest companies in the industry in recent years, in addition to sustaining growth and reinvestment of the major companies operating in the country.
  • Favorable business climate: The Doing Business 2014 World Bank places Guatemala among the best countries to do business in Latin America. The country ranks in the Top 10 in Latin America and Central America the best country to do business; well, ranking among the top 10 reformers in the world.

Similarly, the 2014 Global Competitiveness Index published annually by the World Economic Forum shows an improvement in the ranking of the country in 8 positions; mainly due to the soundness of the banking system in Guatemala and the high degree of customer orientation.

Guatemala entered the ranking of the top 100 destinations for outsourcing of business services and technology in 2013, and one year climbed four places. Up four spots on the list of Tholons confirms that the commitment of this government is having results.

  • Telecommunications and electrical infrastructure of first level: The country provides redundancy levels 99.99 % connectivity to the NAP of the Americas through 3 submarine cable and two ground wires, installed capacity for STM- 6 Wireless 4G connection ability, speeds fixed-line and wireless up to 10 MBPS MBPS 30-50, 16 ISPs and 3 telephone service (with nearly 22 million mobile lines, and a penetration rate of 140.9 % according to the Superintendency of Telecommunications).
  • Industry Call Center / BPO highly developed: With over 10 years of experience, the industry has reached high levels of maturity and has made the private sector, government and academia work developing synergies to support the growth and sustainability.

The excellent standards in human resource management of companies operating in the country and competitive wages have made the industry highly attractive for young people, making a wish and a goal for many young people.

  • Excellent geographical location: Located in the heart of the Americas, Guatemala is an excellent nearshore destination similar to the United States (UTC-6) and only 2-3 hours by plane from its major cities time zone. It has an airport listed as A1 by the FAA and more than 160 direct flights to major cities in the world, making it the best destination for business.
  • Cultural Affinity: Due to the proximity to the United States, the influence of his music, television industry, and sports, Guatemalans have a high cultural affinity with American society (main market for the industry, Call Center / BPO) positively impacting the service.
  • Neutral Accent: An advantage for the sector is the neutral accent in pronunciation in both Spanish and English. This allows information clearly and maintaining communication. We have the potential to meet Spanish operations at competitive costs compared to other Spanish-speaking countries. Moreover, we have great potential to cover the bilingual (Spanish and English) of the Latino market in the United States.

Guatemala also has a very competitive cost structure at the regional level, in combination with other competitive advantages , allows companies to get high returns on their investment.

 

AttachmentSize
BPO489.84 KB
More than
312,700
college students in Guatemala.
Youngest population of C.A.,
70%
is under 40 years old.
Workforce is over
35,000
in this industry.
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BPO in Numbers
GUATEMALA HAS THE GREATEST NUMBER OF
college students throughout the region

With over 15 million inhabitants and 70% being under 40 years old, Guatemala has the largest population in Central America. It also has the largest number of college students enrolled in 14 universities throughout the country. This speaks to a great majority of the workforce available that meets the highest standards required by the BPO industry, and translates into business and investment opportunities for companies in this industry.

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Success Stories

“For one of our main clients, Allied Global’s operations in Guatemala represent its second major call center service provider” -Germán López, Chief Strategy Officer. Allied Global
Califica:
5
"Guatemala is our main emerging market in Latin America. All of our clients are pleased to do business in Guatemala - José J. Urizar, EGS Operations VP in Guatemala
Califica:
5
“In Guatemala, the tax incentives to establish a new business are attractive, the business environment is positive and optimistic, and the workforce is excellent” -Federico Medinilla, CEO Xerox Guatemala
Califica:
1
Nombre Información
Allied Global “For one of our main clients, Allied Global’s operations in Guatemala represent its second major call center service provider” -Germán López, Chief Strategy Officer. Allied Global
EGS "Guatemala is our main emerging market in Latin America. All of our clients are pleased to do business in Guatemala - José J. Urizar, EGS Operations VP in Guatemala
Xerox “In Guatemala, the tax incentives to establish a new business are attractive, the business environment is positive and optimistic, and the workforce is excellent” -Federico Medinilla, CEO Xerox Guatemala